Frequently Asked Questions
How do I book a cleaning service?
You can easily book our services online through our website by submitting a service request. We will contact you by phone or email to finalize your reservation.
What are the available hours for cleaning services?We offer cleaning services Monday to Sunday, 24/7.
Are cleaning products provided?
We offer the option to use our own cleaning products or yours. Naturally, the price will be adjusted.
How are your employees selected?
All our employees are carefully selected, trained, and checked for references and background. We ensure a high level of professionalism and trust.
What if I'm not satisfied with the service?
If you are not satisfied with the service, please contact us within 24 hours of the cleaning. We will do our best to rectify the situation or offer a partial refund.
What types of payments do you accept?
We accept payments by bank transfer, check, and cash.
Are there any extra charges?
Additional fees may apply for specific services, overtime, or particular conditions such as very messy homes. We will inform you of any additional costs.
Can I cancel or reschedule a service?
Yes, you can cancel or reschedule a service, but please notify us at least 24 hours in advance to avoid cancellation fees.
Do you offer recurring cleaning services?
Yes, we offer recurring cleaning services, such as weekly, bi-weekly, or monthly cleanings. You can set the frequency that best suits your needs.
Do I need to be present during the cleaning service?
No, your presence is not mandatory. You can provide us with secure access to your home, and we will perform the cleaning according to your instructions. If you prefer to be present, that is, of course, also possible.
Can I request a more personalized cleaning service?
Of course, we do our best to meet our clients' needs. Feel free to submit a request by filling out our form. Please select "other" and describe in detail the service you wish to have.
You can easily book our services online through our website by submitting a service request. We will contact you by phone or email to finalize your reservation.
What are the available hours for cleaning services?We offer cleaning services Monday to Sunday, 24/7.
Are cleaning products provided?
We offer the option to use our own cleaning products or yours. Naturally, the price will be adjusted.
How are your employees selected?
All our employees are carefully selected, trained, and checked for references and background. We ensure a high level of professionalism and trust.
What if I'm not satisfied with the service?
If you are not satisfied with the service, please contact us within 24 hours of the cleaning. We will do our best to rectify the situation or offer a partial refund.
What types of payments do you accept?
We accept payments by bank transfer, check, and cash.
Are there any extra charges?
Additional fees may apply for specific services, overtime, or particular conditions such as very messy homes. We will inform you of any additional costs.
Can I cancel or reschedule a service?
Yes, you can cancel or reschedule a service, but please notify us at least 24 hours in advance to avoid cancellation fees.
Do you offer recurring cleaning services?
Yes, we offer recurring cleaning services, such as weekly, bi-weekly, or monthly cleanings. You can set the frequency that best suits your needs.
Do I need to be present during the cleaning service?
No, your presence is not mandatory. You can provide us with secure access to your home, and we will perform the cleaning according to your instructions. If you prefer to be present, that is, of course, also possible.
Can I request a more personalized cleaning service?
Of course, we do our best to meet our clients' needs. Feel free to submit a request by filling out our form. Please select "other" and describe in detail the service you wish to have.